Shipping policy

  1. Deliveries are made to the address specified in the order form. You are solely responsible for the shipping address provided.
  2. Your order will be delivered within 3 to 7 working days. A tracking link will be sent to you in the Shipping Confirmation email.
  3. Shipping cost within the Philippines is PhP350.
  4. All products within the same order cannot be split and delivered to different addresses.
  5. Deliveries are made by courier Mondays to Saturdays, excluding holidays. It is not possible to specify a precise time at which a delivery will take place. The courier will contact you by SMS or Viber to confirm date and time of delivery. Please note that the courier will require deliveries to be signed for.
  6. International orders cannot be delivered to P.O. Boxes. International orders may be opened and inspected by customs authorities and may be subject to import duties and taxes when the delivery reaches its destination. Neil Felipp has no control over any import duties and taxes and cannot predict the amount. We recommend that you contact your local customs office for further information before placing an order. You must comply with all applicable laws and regulations of the country. We will not be liable for any breach by you of any such laws.
  7. In the event of impediments to the delivery due to acts of God, Neil Felipp will inform you by e-mail. We will not be held in any way responsible for any delay caused by acts of third parties and/or acts of God.
  8. In the event that the package has evidence of tampering or alteration, do not open the package and reply to your order confirmation email to inform us. Photos of the tampered package may be sent.
  9. In the event of non-delivery to the address specified due to the absence of the recipient, the courier will contact you to reschedule delivery. If these attempts are also unsuccessful, we will follow the procedure below.
    1. The product will be shipped back to Neil Felipp.
    2. After thirty days from the date on which the product has been returned to Neil Felipp, the contract will be considered as terminated and the purchase order canceled.
    3. Neil Felipp will reimburse the amount paid, net of the cost of delivery of the product and the cost of returning the same to Neil Felipp. The termination of the contract and the refund amount will be communicated to the user via email. The refund amount will be credited to the payment mean used for the purchase.
    4. In the event that, before the end of the thirty days, you ask to resend the purchased product, you will be charged the cost of returning the product to Neil Felipp and the cost of the second delivery.
  10. Delivery is deemed complete when the product is received at the address specified in the order form. This marks the end of the of the sale.
  11. It is your responsibility to check the conditions of the delivered product. Returns, exchanges and refunds will only be entertained within 7 days from receipt of your order.