Returns & Exchanges
At Neil Felipp, it is our purpose to provide beautiful products that are just as durable. However, as our products are hand-made, occasionally they may contain small imperfections. We also understand that sometimes people change their mind after making a purchase and may wish to return and exchange an item. Please read our policy for returns and exchanges carefully.
- If you decide to return and exchange a product it must be done within 7 business days from receipt of your order.
- Returned products must be in perfect condition and in their original packaging, together with the purchase invoice or a copy in the case of a partial return. We have sole discretion in determining whether the products purchased are in original condition when returned.
- You may exchange an item for another item of lesser, equal or greater value.
- If you exchange an item for another item of greater value, you will pay the difference in price.
- If you exchange an item for another item of lesser value, you will be refunded within 10 business days of receipt of the item returned. and will be done by means of payment in which the order was made.
- If you exchange an item, the shipping costs for the first delivery will not be refunded and you will be charged for the shipping costs of the second delivery.
- Returns and exchanges should be sent in the original packaging via courier to Neil Felipp, Unit 06 – Corpin Area, #246 Don Gil Garcia Street, Brgy. Capitol Site, 6000 Cebu City, Philippines. Once we receive it we will examine the product’s condition and email you on how to proceed.
- We do not accept returns and exchanges of the following items:
- Any item that has been repaired or altered by a third party.
- Custom made products.
- Products purchased at a discount.
- Only one exchange per item will be honored.
- We follow the same policy for returns and exchanges of sales at pop ups and trunk shows. Please contact ___________ for more details.